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Ben Knight

CRO, DRVEN

Ben is the CRO and CX director at DRVEN, with a unique blend of experience and knowledge selling and supporting complex databases, the unification of disparate data sources, next best action and predictive AI, and 3D visualization technologies.

Ben brings valuable complex data experience contributing to DRVEN's ability to bring product knowledge and disparate product data from OEMs into a unified, structured and trustworthy product knowledge hub, and helps organisations on their journey to understand the impact.
ben knight

COMPETENCIES

  • Unification of disparate data sources
  • Complex customer and product databases
  • 3D visualization and CAD
  • Digitization of Product Knowledge
  • Product Knowledge Hubs
  • eCommerce & CX
ben knight presenting DRVEN
"Every OEM I speak to has a product knowledge problem. Not that the data and knowledge doesn't exist - just that it never makes it's way to the people that need to do the work. OEMs need to do better at designing for supportability, and need to invest in a product knowledge hub to structure and make use of that data properly through parts catalogues and instructions in the flow of work.
Ben KnightCRO, DRVEN