CUSTOMERS EXPECT MORE THAN A PDF AND A PHONE NUMBER
For many OEM customers and dealers, the aftermarket journey still begins with a PDF parts catalog, a contact form on the website, or a phone call.
DRVEN provides a step-change in CX with branded immersive 3D product experiences that can also be embedded into existing websites, dealer portals and other digital channels. Customers and dealers can explore complete products, navigate assemblies and identify individual parts in their correct context.
EMBED 3D EXPERIENCES ACROSS CHANNELS
Add immersive 3D product experiences from DRVEN to websites, platforms and portals without forcing users to navigate disconnected systems.
PROVIDE VISUAL SELF-SERVICE
Let users rotate, explode, zoom and search products instead of interpreting complex drawings or searching through long static PDF catalogs.
TRANSFORM DEALER EXPERIENCES
Give dealers a dedicated, branded environment for understanding products, identifying parts and accessing the information needed to support customers.
CREATE SMOOTHER ORDER PROCESSES
Connect accurate parts identification with sales, ERP and eCommerce data to create a familiar route from product exploration to purchase.
REDUCE CUSTOMER EFFORT
Help customers and dealers answer more questions independently, reducing unnecessary forms, calls, emails and waits for technical support.
DELIVER A CONSISTENT EXPERIENCE
Use one connected product-data foundation to provide accurate information across customer, dealer and internal aftermarket channels.
OEM REDUCES SUPPORT CALLS BY 1,700 HOURS A YEAR
6 ways DRVEN delivers value for our customers
Digitized product knowledge helps technicians and support teams identify parts, understand assemblies, and follow clear visual instructions to reduce repair times.
Digitized product knowledge helps technicians and support teams identify parts, understand assemblies, and follow clear visual instructions to reduce repair times.
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Interactive 3D parts identification and guided work instructions help teams understand the product, and follow the right fix process first time.
Interactive 3D parts identification and guided work instructions help teams understand the product, and follow the right fix process first time.
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Users can rotate, explode, zoom, search, and select parts directly from an accurate 3D model - with ERP integration supporting a smoother order process too!
Users can rotate, explode, zoom, search, and select parts directly from an accurate 3D model - with ERP integration supporting a smoother order process too!
Dealers, technicians, and customers can access clearer product information without waiting to interpret a manual, confirm a part, or explain the next step.
Dealers, technicians, and customers can access clearer product information without waiting to interpret a manual, confirm a part, or explain the next step.
Connect engineering changes to parts catalogs, work instructions and service information, keeping aftermarket knowledge current as products evolve.
Connect engineering changes to parts catalogs, work instructions and service information, keeping aftermarket knowledge current as products evolve.
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Users don't just see information; they understand what they're looking at, what they need, and what to do next - at the moment it's needed.
Users don't just see information; they understand what they're looking at, what they need, and what to do next - at the moment it's needed.