The State of OEM Aftersales in 2026
DISCOVER THE HIDDEN COST OF OUTDATED AFTERSALES OPERATIONS
The aftersales market has become an increasingly important revenue stream for OEM’s, and yet the results from 125 aftersales decision makers reveal that out-dated practices, ‘break & fix’ strategies and a lack of connected product data are holding them back.
Explore this research to find out how valuable parts sales can be, and where OEMs can better support customers and service engineers to improve service outcomes.
6 ways DRVEN delivers value for our customers
Digitized product knowledge helps technicians and support teams identify parts, understand assemblies, and follow clear visual instructions to reduce repair times.
Digitized product knowledge helps technicians and support teams identify parts, understand assemblies, and follow clear visual instructions to reduce repair times.
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Interactive 3D parts identification and guided work instructions help teams understand the product, and follow the right fix process first time.
Interactive 3D parts identification and guided work instructions help teams understand the product, and follow the right fix process first time.
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Users can rotate, explode, zoom, search, and select parts directly from an accurate 3D model - with ERP integration supporting a smoother order process too!
Users can rotate, explode, zoom, search, and select parts directly from an accurate 3D model - with ERP integration supporting a smoother order process too!
Dealers, technicians, and customers can access clearer product information without waiting to interpret a manual, confirm a part, or explain the next step.
Dealers, technicians, and customers can access clearer product information without waiting to interpret a manual, confirm a part, or explain the next step.
Connect engineering changes to parts catalogs, work instructions and service information, keeping aftermarket knowledge current as products evolve.
Connect engineering changes to parts catalogs, work instructions and service information, keeping aftermarket knowledge current as products evolve.
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Users don't just see information; they understand what they're looking at, what they need, and what to do next - at the moment it's needed.
Users don't just see information; they understand what they're looking at, what they need, and what to do next - at the moment it's needed.