GIVE EVERY REPAIR THE BEST CHANCE OF SUCCESS
DRVEN digitises product information and creates the workflows and pipelines needed to carry it from engineering into the aftermarket. Immersive 3D parts catalogues help people understand exactly what they are looking at. Digital work instructions show them what to do next.
UNDERSTAND THE PRODUCT
Give technicians clear visual context around the product, its configuration, assemblies and components before they begin work.
IDENTIFY PARTS FIRST TIME
Explore the product in interactive 3D and select components within their assembly context, reducing uncertainty and incorrect orders.
CORRECT REPAIR PROCESS
Deliver clear 3D and 2D instructions in the flow of work so technicians can follow each repair procedure in the right sequence.
REDUCE ESCALATIONS
Answer more product and process questions at the point of need, without waiting for technical support or an experienced engineer.
INCREASE CONFIDENCE
Make complex products easier to understand so more tasks can be completed consistently across internal teams, dealers and service partners.
KEEP KNOWLEDGE CURRENT
Connect product data, documentation and workflows so changes can be reflected in the guidance used to support the product.
OEM REDUCES SUPPORT CALLS BY 1,700 HOURS A YEAR
6 ways DRVEN delivers value for our customers
Digitised product knowledge helps technicians and support teams identify parts, understand assemblies, and follow clear visual instructions to reduce repair times.
Digitised product knowledge helps technicians and support teams identify parts, understand assemblies, and follow clear visual instructions to reduce repair times.
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Interactive 3D parts identification and guided work instructions help teams understand the product, and follow the right fix process first time.
Interactive 3D parts identification and guided work instructions help teams understand the product, and follow the right fix process first time.
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Users can rotate, explode, zoom, search, and select parts directly from an accurate 3D model - with ERP integration supporting a smoother order process too!
Users can rotate, explode, zoom, search, and select parts directly from an accurate 3D model - with ERP integration supporting a smoother order process too!
Dealers, technicians, and customers can access clearer product information without waiting to interpret a manual, confirm a part, or explain the next step.
Dealers, technicians, and customers can access clearer product information without waiting to interpret a manual, confirm a part, or explain the next step.
Connect engineering changes to parts catalogues, work instructions and service information, keeping aftermarket knowledge current as products evolve.
Connect engineering changes to parts catalogues, work instructions and service information, keeping aftermarket knowledge current as products evolve.
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Users don't just see information; they understand what they're looking at, what they need, and what to do next - at the moment it's needed.
Users don't just see information; they understand what they're looking at, what they need, and what to do next - at the moment it's needed.