Why DRVEN?
If you’re ready to treat every machine in the field as a connected revenue asset, then you’re ready for DRVEN.
At the critical moment of failure, DRVEN helps OEM teams find the right part, follow the right process, and fix the product faster.
While predictive or proactive maintenance programs are key for OEMs to better support their products, in reality, when a machine stops, the clock starts ticking - while revenue starts leaking and support teams get overloaded.
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Technicians need to identify the right part.
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Dealers need to support the customer.
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Aftermarket teams need to protect uptime, capture genuine parts revenue, and avoid unnecessary service delays.
But too often, the knowledge needed to fix the product is locked away in CAD files, BOMs, PDFs, spreadsheets, 2D manuals, disconnected catalogs, and the heads of experienced engineers.
DRVEN turns complex product engineering data into clear, visual, task-level guidance - so technicians, dealers, customers, and aftermarket teams can understand the product, identify what they need, and act with confidence.
OEMs are leaking aftermarket revenue without seeing it
Every outdated manual, disconnected EPC, misidentified part, and slow support journey creates friction for the customer.
DRVEN makes the installed base easier to understand, service and monetize - so more parts are found, more jobs are completed correctly, and more aftermarket value stays with the OEM.
Downtime is often caused by everything around the repair.
Machines stay down while teams search for information, identify faults, check parts, wait for support, and clarify the correct process.
DRVEN brings the product, part, and process together in one visual experience, reducing wasted time and helping teams move faster from problem to fix.
Critical product knowledge is often trapped with a few experts.
Master technicians and experienced engineers know what to check, what fails, and what the manual misses — but relying on them creates bottlenecks.
DRVEN turns expert knowledge into repeatable visual guidance, helping technicians, dealers, and support teams work with more confidence and less escalation.
OEMs have the data, but it is not usable where work happens.
CAD, BOMs, PLM data, PDFs, manuals, and spreadsheets often sit in disconnected systems that technicians, dealers, and support teams cannot easily use.
DRVEN connects fragmented product data and turns it into clear, actionable guidance for parts identification, service, repair, support, and training.
Warranty becomes expensive when the wrong action is taken.
Misidentified parts, unclear procedures, and inconsistent service execution can turn simple issues into costly claims, repeat failures, and margin loss.
DRVEN helps teams identify the right part and follow the right process, improving first-time fix rates and reducing avoidable warranty risk.
FIND
Help technicians, dealers, and customers identify the right part faster through visual, interactive product experiences.
FOLLOW
Guide users through the correct service, repair, inspection, or assembly process with clear task-level instructions.
FIX
Reduce downtime, improve first-time fix rates, protect warranty margins, and help customers get products back in service faster.