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KEEP OEM PRODUCT KNOWLEDGE ACCCURATE AT SCALE

Connect engineering changes to parts catalogues, work instructions and service information, keeping aftermarket knowledge current as products evolve.

OPTIMISE THE TIME BETWEEN FAILURE & FIX

DRVEN connects the product, its parts and the processes needed to support it. By turning CAD, BoM, manuals and complex product data into clear 3D visual guidance, DRVEN helps aftermarket teams find a faster route from product failure to its return to service.

PRODUCTS CHANGE.
PRODUCT KNOWLEDGE MUST KEEP UP!

Product knowledge is often spread across CAD, BoMs, PLM and PDM systems, ERP records, manuals, spreadsheets and experienced employees. 

DRVEN connects design, sales and technical data into a unified product-knowledge foundation built for aftermarket use - powering immersive parts catalogues, digital work instructions and service information without rebuilding the product structure independently for every application.

Hero DRVEN UI Graphic

Reduce Non-Active Repair Time

At the moment of product failure, DRVEN puts digitised product knowledge into the hands of aftermarket teams, helping technicians and support teams identify and order parts accurately, understand assemblies, and follow clear work instructions at the task level.

01-identify-parts-faster CONNECT ENGINEERING WITH THE AFTERMARKET Turn CAD, BoM and product information into structured knowledge for the teams responsible for parts, service and maintenance.  
06-predictive-maintenance REDUCE REPEATED AUTHORING Reuse product structures, 3D models, component relationships and supporting information across multiple aftermarket applications.  
02-reduce-incorrect-parts KEEP PARTS AND PROCEDURES ALIGNED Power parts catalogues and work instructions from the same data foundation so both reflect the same product and components.  
04-unlock-product-knowledge MANAGE PRODUCT COMPLEXITY Structure different products, configurations, assemblies, kits and parts without reducing them to an oversimplified catalogue hierarchy.  
05-enable-dealers-self-serve REFLECT PRODUCT CHANGES FASTER Create a clearer route for revisions, replacements and new product information to reach downstream aftermarket experiences.  
03-easier-repair-process SCALE ACROSS PRODUCT RANGES Support more products, markets, dealers and customers without creating an entirely separate information set for each channel.  

UNLOCKING THE DIGITAL THREAD FOR THE AFTERMARKET

Engineering teams create an enormous amount of valuable product data. Its real value is realised when it reaches the people selling, supporting, servicing and using the product.

Discover how OEMs can connect product data across the lifecycle and turn engineering knowledge into aftermarket action.
ONE DATA FOUNDATION

THREE CONNECTED APPLICATIONS

DRVEN Data™

Build the connected product foundation

Bring together CAD, BoM, PLM, PDM, ERP and service information, structuring it around the products, configurations, assemblies and parts used in the aftermarket.

DRVEN Parts™

Keep parts information aligned with the product

Use the shared data foundation to power immersive 3D parts catalogues that reflect the product structure and connect identification with ordering.

DRVEN Work™

Keep procedures connected to the parts involved

Create visual work instructions from the same product structure, connecting each procedure with the correct assemblies, parts, kits and consumables.

 

Technical Support behind the factory door

OEM REDUCES SUPPORT CALLS BY 1,700 HOURS A YEAR

VP, AFTERMARKET SALESINDUSTRIAL MACHINERY OEM
"Our electronic parts catalogue was too confusing and cumbersome for our technicians and dealers to use. This led to our support team overloaded with calls. By implementing DRVEN, technicians and dealers can self-serve saving 1,700 hours of reduced support call hours!"
GLOBAL HEAD OF SERVICEAGRICULTURE MACHINERY OEM
"With DRVEN, everyone understands the machine and we've reduced wrong parts orders - particularly for small consumables where we were previously seeing an error in every 10 orders. From technicians to dealers to support staff we're seeing huge efficiencies and higher first time fix rates."
MASTER TECHNICIANMARITIME MACHINERY OEM
"DRVEN work instructions have been a god-send. My field technicians are calling me much less, and we're now rolling it out to the production line too. Customers can now access the maintenance tasks themselves, I can publish guidance for new distributors as they come on board, we're diagnosing issues quicker, and our mean time to repair is dropping."

6 ways DRVEN delivers value for our customers

RECOMMENDED CONTENT

Learn more about how OEMs can cut Non-Active Repair Time (NART), improve Mean Time to Repair (MTR) and digitise product data to support aftermarket teams.

Book your demo of DRVEN today

And start turning complex product data into faster fixes and more aftermarket revenue.